What if my bills goes up 50% in one month ?

If your water bill shows an unexpected jump, check for leaks.  Toilets are the number one cause of lost water in homes.  Make sure the water level in the toilet tank is roughly half an inch below the top of the overflow tube.  The rubber flapper valve could also be leaking.  A great way to check would be to pour any colored liquid such as food dye or even a cup of coffee into the back tank of the toilet.  Let it stand unflushed for ten minutes and then look inside the bowl.  If any of the colored water seeped into the toilet bowl, then the flapper is bad and needs to be replaced.  This is a very inexpensive part that can save you hundreds of dollars in lost water. 


Posted on November 2, 2013 .

What if I have a sewer backup in my house ?

In the case of a sanitary sewer backup inside your property, please contact us first so we can check our mains.  If the problem is in the street sewer, we will fix it and your problem should be resolved.  If there is a problem within your house sewer, you need to call a plumber. 

The SSSD is responsible for all sanitary sewer problems in the sanitary sewer mains.  Individual customers are responsible for any problems or blockages beyond the main, including the connection leading from the main that is located under the parkway.


Posted on October 27, 2013 .

What if my water lines freeze ?

Frozen water lines can break and flood your home, causing damage that can be devastating to the structure.  Cold weather presents potential problems which can be prevented by taking a few minor precautions.  Make sure all outside openings such as crawl space vents are blocked to help prevent water lines from freezing during the winter.  If you are going on vacation and will not be heating your home, contact us so we can shut the water off at the Buffalo Box near the street.  If you choose to shut off your heat, please call a plumber to instruct you on how to properly winterize your home and inform you of the potential problems you may encounter upon turning the water main back on.

Posted on October 27, 2013 .